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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Bring the Power of Intelligent CTI to Salesforce Service Cloud

Guides
Amazon Connect Documentation Amazon Connect FAQs Quick Setup Guide Building an Automated AI Experience with Amazon Connect and Salesforce Service Cloud Trailhead: Build an Amazon Connect Integration Amazon Connect Serverless Lambdas for Salesforce Amazon Connect CTI Adapter - Documentation Guide - Github Amazon Connect CTI Adapter for Salesforce Lightning - Setup and Installation Guide Amazon Connect CTI Adapter for Salesforce Classic - Setup and Installation Guide Automate agent workflows with the Salesforce CTI Adapter