Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording

By Amazon Web Services (Partner Network)

Bring the Power of Intelligent CTI to Salesforce Service Cloud

Free

Never requires payment

Pricing Details

Try It

Industries: Horizontal Product
Professional Services
Travel, Transportation, & Hospitality

Business Need: Customer Service
Agent Productivity
Telephony

Requires: Sales Cloud
Service Cloud
Marketing Cloud Engagement
Experience Cloud

Compatible With: Experience Cloud
Marketing Cloud Engagement
Financial Services Cloud

More Details

The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.