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Route Email2Case by Language

Detect the incoming email to case language and route the case to a queue

Overview

This app does exactly that. It uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue.

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This app uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue. A custom field in the package called "Language" stores the language of the case and based on this field you have to create an assignment rule which will assign the case to the respective queue which you have created.

Categories

Business Needs
Email & Calendar Sync
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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