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Route Email2Case by Language
Detect the incoming email to case language and route the case to a queue
- Business Need
- Email & Calendar Sync
This app does exactly that. It uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue.
Compatibility
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedForce.comDeveloper
App Details
- Version
- Route Email2Case by Language/Summer 2017 1.0.0
- Listed On
- 12/11/2017
- Latest Release
- 01/09/2023
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 1App Builder: 1Community Builder: 1
- Languages
- English
Security
This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/04/2022
Additional Details
This app uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue. A custom field in the package called "Language" stores the language of the case and based on this field you have to create an assignment rule which will assign the case to the respective queue which you have created.
Need help?
Salesforce Labs
San Francisco, CA, USA
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