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Route Email2Case by Language
Detect the incoming email to case language and route the case to a queue
- Business Need
- Email & Calendar Sync
This app does exactly that. It uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue.
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Extra Info of this Package in Github
This is a managed package but you can find additional information on this GitHub Repo https://github.com/ronit-naik/Route-Email2Case-by-Language These are some findings after succesfully installing and tested this managed package: - It ONLY detects the Language of the email based on the subject (it does not use the Text Body of the email to determine the language) - An Email Message record is NOT created when an email comes in to Salesforce via this email service - The managed package implements a Custom EmailService where you can add Email Addresses under it to configure it as an Email2Case Custom Code Email Service.
Great idea but cannot get to work in sandbox
Great idea! Unfortunately, This is not working for me in sandbox. Worked once in a previous dev org. Does not work in a sandbox. Is there any support still?
Can it work for the Case comment field?
Hi, nice app you developed. Very useful in a multi-language environment. Do you have a version of the APPEX class that I could invoke from process builder in order to evaluate the language of a "comment" field form the case object?