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Khoros Legacy CRM Connector
Context and efficiency for your social media care
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityChat & Web Conferencing
- Requires
- Service Cloud
Bring CRM context into your social care efforts by syncing contacts and cases between Salesforce and Khoros Care. By providing visibility of Salesforce records in Khoros, your organization will be able to streamline care workflows & improve efficiency.
Highlights
Link your Salesforce records and cases to Khoros Care so you can manage your digital customer care with greater context and efficiency.
See suggested customer record matches right next to the conversation based on available author profile data & Salesforce record information, or create new customer records from your social contacts without leaving Khoros.
Enhance Salesforce cases with social context by either adding one or multiple social post(s) to an existing case or creating a new Salesforce case if there's no existing record of the issue.
Provider Details
Khoros is transforming the way companies connect with consumers. Khoros' smart social software enables companies to build lasting relationships with today's digitally-connected consumer. Brand and media companies use the Khoros Social Software Platform to manage, integrate, and amplify social content across any digital touch point in real time. With global reach, Khoros customers manage over one billion social connections across 84 countries. More than 650 customers, including all five major broadcast networks and fifty percent of Interbrand's 2016 World's Best Brands, have partnered with Khoros to create first-class social experiences.
Pricing Details
You can fully use this solution without payment.