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Khoros Legacy CRM Connector
Context and efficiency for your social media care
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityChat & Web Conferencing
- Requires
- Service Cloud
Bring CRM context into your social care efforts by syncing contacts and cases between Salesforce and Khoros Care. By providing visibility of Salesforce records in Khoros, your organization will be able to streamline care workflows & improve efficiency.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloper
App Details
- Supported FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.
- Lightning Ready
- Languages
- English
- This solution is API only and doesn't have an interface
Security
Additional Details
Once connected, you can customize the contact information that comes into the Khoros Care module to provide the customer care agents with the most relevant data at their fingertips. Khoros automatically recommends a record match from Salesforce with available social profile information (or allows you to create a new one). Additionally, you can connect social and digital interactions to Salesforce cases to bring more context to your broader customer care efforts. By allowing you to create a new case or add multiple conversations to an existing case with Khoros Care, your agents will no longer have to switch back and forth between systems.
Need help?
Khoros, LLC
Austin, TX, USA
Khoros's support team provides phone, email, and social media support directly to our customers. Complete list of international telephone numbers available on help.spredfast.com. Reach out on Facebook or Twitter too @khoros