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Help Lightning Remote Expertise for Salesforce

Augmented Reality and Video Remote Expertise for Salesforce

Overview

Using existing mobile devices, your experts can visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer. Give or receive interactive help directly from Salesforce, instantly.

See How Help Lightning Remote Expertise for Salesforce Works

Video remote assistance with Augmented Reality on existing mobile devices or web browsers.
Participants can telestrate, freeze images, use hand gestures, and add real objects into the interactive merged reality environment.
Initiate a Help Lightning Call with a single click from within Salesforce. Video recordings, instructional images, call tags, comments, and metadata are saved within Salesforce call details.

With Help Lightning, experts can visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer. Using Merged Reality, the live video streams of the expert and remote technicians are combined into a collaborative video environment. Participants can telestrate, freeze images, use hand gestures, and upload pictures, manuals, and instructions. Help Lightning's merged reality, and virtual interactive presence are patented and unique. Experts sharing knowledge and know-how improve technician efficiency. Fewer experts can support more technicians. Technicians are trained faster. Dispatches are done only when necessary.