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Uplight Business Customer Solutions for Salesforce

The market leading solution for Utility business customer engagement

Overview

Uplight BCS for Salesforce integrates customer-specific energy data and intelligence into the Salesforce platform for utilities. With Uplight, you can personalize all of your B2B customer interactions and improve the return on your CRM investment.

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  • Uplight BCS for Salesforce combines billing, meter, and business customer data to help utility sales, marketing, service, and operations teams target the right customer with the best offer using energy intelligence, without ever leaving Salesforce.

  • Uplight enables sales and marketing teams to increase conversion rates and shorten sales cycles using analytics-based account targeting and relevant customer offers based on a customer's unique energy profile and propensity to act data.

  • Increase the return on your Salesforce investment by: - Increasing revenue & adoption of B2B programs, products & services - Lowering O&M costs & enhancing operational performance - Improving customer satisfaction through personalized interactions

Empower your customer-facing teams with embedded intelligence & analytics. Account Management/Sales: Reach goals faster with fewer resources -Lead Generation: Dynamically identify the highest value targets based on saving potential & offer -Customer Qualification: Accelerate prospecting effectiveness with access to key customer energy insights before you engage -Personalized Collateral: Generate dynamic energy assessment PDF reports for in-person meetings with customers & prospects Customer Service: Provide better service at lower cost -High Bill Complaints: Respond to bill shock with consultative guidance on ways to save -Next Best Actions: Turn inbound calls into cross-sell opportunities with personalized recommendations -Energy Savings Inquiry: Equip CSRs with insights to advise customers on smarter energy management -Energy Data Download: Easily manage energy data requests with dynamic access to usage & cost data Marketing: Reach the right customer with the right offer -Intelligent Targeting: Utilize energy data profiling & customer behavior to find the right campaign targets -Campaign Integration: Add customers to bespoke campaigns to automate marketing

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package