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Delivery Service Management

Manage Customer Service Deliveries in Salesforce 1 on the GO

Overview

Proof of Service Delivery - Track Customer Service Deliveries via geo-location, picture, and eSignature. This app allows you make sure successful delivery and better customer service. It opens a Case in Service Cloud automatically for a rejected delivery

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See How Delivery Service Management Works

  • Mobile and Lightning Experience Ready

  • Capture eSignature from customer upon delivery via Salesforce1

  • Take Picture and auto mark geo-location for delivered address

Delivery Service Management apps address the following use cases for Service Industry and complement Salesforce Service Cloud: * Manage all your Service Deliveries in Salesforce (reduce the paperwork and excel) * Automatically capture the delivery address, pictures, and eSignature from customer * Helps Delivery person be effective and manage all deliveries on the GO via Salesforce1 Mobile app * Automatically create service case in Salesforce Service Cloud to address any customer issues The app provides on simple page interface to the Service Delivery person that shows dynamic dependent picklist to view Daily Routes, Deliveries associated with selected router, and list of all open delivery Items for a customer When driver completes the delivery, he or she can get customer eSignature, take item picture and save the record in Salesforce directly from a mobile device. The app automatically geo tag the location on the record to verify the item was delivered to the same customer address. If the package delivery is rejected, the system opens a case automatically and assign to case agent to work on it.

Categories

Business Needs
Customer Service
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Native App
No Limits
Lightning Ready
Managed Package
Salesforce Mobile

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