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ServiceNow QuickConnect

Sync ServiceNow With Salesforce

Free  

Never requires payment

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Business Need
Integration
Requires
Sales Cloud

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MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
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Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
3.83
Lifetime average
Showing 6 of 6 Reviews
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unauthorized_client: The client credentials provided (those of the service you are using) are either

When I click authorize button I face this problem unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted Can you help me to solve id?

Easy to install but doesn't support custom objects

This product was easy to install and there was really good support. However, it doesn't support custom objects and we were given a quote if we wanted to add our custom objects.

Simple and easy to use + outstanding support

At first followed the instructions to connect Salesforce an ServiceNow but then I got an error I when trying to do a Sync and I could not solve it. Even though this is a free app I contacted the support team through email as if this app worked it would save a lot of effort from my side. Within hours they had set up a session for us to review my issue and in a few minutes I was able to have it Up and running!! So, yes it works as stated and they have an outstanding support team

Michael Spencer
Double Star Ranger

Great support from the team

The app itself is basic (but then that should be expected from a free App). The setup guide is simple, the connection works and it performs basic functionality if you have a simple SNOW system. You can download all SNOW cases into Salesforce, and you can create Cases into SNOW using a quick-action. If SNOW is customised at your business, or you require some filtering for the integration, then you will need some further work, but the team responded extremely quickly to my questions and were very helpful.

Naveen Gabrani
Ranger
04/22/2020

Hello Pedro, Please reach out to support@astreait.com . We will help out. This app is provided by Astrea. Thanks, Naveen

Pedro P.
04/22/2020

Hello Mike. For the help, you received, which team was it? Salesforce support or ServiceNow support?

By going through the description and configuration this app is very useful .

When I try to authorize my dev instance I'm getting "missing parameter state " error, As per the comment I added "&state=snow" then I received invalid redirect URL error. Could please help me to solve the same. Thanks in advance.

Naveen Gabrani
06/12/2019

Hi Prakash, Can you please let us know whether you are able to resolve this issue or not, if not please feel free to contact us on support@astreait.com. Thanks

Naveen Gabrani
06/11/2019

Hi Prakash, This error indicates that the redirect uri in Service Now is not correct. Please make sure the redirect uri in Service now is matching the pattern as mention in User Guide (Page number - 4). Thanks

State Error

while authorizing the connection, I got below error "Missing state parameter in the request"

Naveen Gabrani
05/15/2019

Hi Atul, Thanks for using ServiceNow QuickConnect App. We are working on this issue. For now can you please append "&state=snow" at the end of URL, after getting "Missing state parameter in the request" to make it work. Thanks