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I Am Out! The Out of Office Case Handler.

By Salesforce Labs

Today, Not Tomorrow!

Free  

Never requires payment

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Business Need
Customer Service

PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.

  • New OOO Log Workflow #1 (Video)

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
I'm Out! The Out of Office Case Handler./Summer 2017 1.3.0
Listed On
09/27/2017
Latest Release
04/28/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/19/2017

Additional Details

I'm Out! The Out of Office Case Handler ensures speedier and timely resolution of cases building customer trust and satisfaction. A service agent can now assign cases to other agents when going on PTO, making sure that all cases are being looked at, at all times, with the same sense of urgency and proficiency that customers expect from Salesforce. Customers are happy knowing that their concerns/issues/cases are being looked at and will be resolved as soon as possible. Time to resolve cases should not be affected by service agents being away from the office. With this app the agent has the ability to assign his/her cases to another agent with the same set of skills and know-how, when going OOO. This ensures that customer cases are not waiting for an agent to be back from OOO to be picked up and worked on.

Need help?

Salesforce Labs

San Francisco, CA, USA

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