Reputation Studio by 1440 | Reviews, Q&A, App Reviews & Voice of Customer

Great Product and Support!

Reputation Studio makes it easy to respond to customer questions and reviews directly within Salesforce. By consolidating all questions and review data in Salesforce, we gain improved reporting metrics that can be shared across the organization, helping us enhance both our products and customer support.

Love the dashboard feature

The 1440 format is easy to use, and our team really appreciates the dashboard feature as it allows us a quick and convenient way to maintain a high-level view of products to watch for trends.

Great Product and Support

Reputation Studio has made it convenient to respond to our customers’ questions and reviews without having to leave the Salesforce platform. Additionally, by having all the questions and review data in Salesforce, we’re getting better reporting metrics which can be shared across the company and help us improve our products and support. Lastly, the Support Team has been great to work with when any issues arise. Thank you, Christian and Erin!

It's a game changer!

The addition of 1440 allows us to record and track our questions/reviews and responses to our customers. I was able to search for key words from the information submitted into Salesforce by 1440 and provide requested information to our Marketing team based on their request. It merges well with Salesforce, and I have been happy with the result.

Top expertises & support

We are very happy with our partnership; great support throughout and great help and fast response time on our new integrating within our Customer Experience platform.

High Energy & Excellence

Always a great experience working with Christian and Reputation Studio. Our calls are high energy and informative. The team brings forth a lot of interesting topics and things we weren’t aware of that have been monumental to improving our business and processes. You don't really find that too often, so thank you! I highly recommend Reputation Studio.

Fantastic program and customer service

Having only a few months of experience with this program, it has shown to be very efficient. There is also great support behind the program in case of any questions or concerns. Thank you, Christian and Erin!

Great product, great support!

It was a pleasure working with Matt & Erin on our Reputation Studio implementation. They were responsive to any issues that came up during set up, testing, and beyond - and our team felt very supported. We are now a few months after launch, and so far the feedback from our CX team is overwhelmingly positive. We are now able to respond to reviews all in one place, which is a huge timesaver - not to mention we have a holistic view of our company reviews. Highly recommend this company and product!

Powerful and flexible solution for managing Products/Apps reviews & Questions

We selected Rep Studio to streamline Customer Review processing for our agents for 3 main reasons: - the solution features met our requirements (handling Reviews/Questions of multiple retailers platforms across regions + Apple/Android app reviews), - it could support an efficient integration to Zendesk (where reviews would be answered by agents) - and the team demonstrated the tool could grow and handle new requirements rapidly. The Zendesk integration was in Beta, and Jon and team were able to take it to Production, adjusting its design for us as we went through the project. Next we needed ability to answer to Reddit Posts, and the Rep Studio team again delivered, provided flexible design and streamlined process for our Agents. (it's easy to add subreddits, and we even get sentiment analysis on the Reddit posts!) Reputation Insights is a great tool for evaluating Customer Sentiment, and it enables some nice and flexible reporting on the reviews and posts we receive. It's been a great experience working with the Rep Studio team, and we look forward to deploying some of the next channels and features they have on their roadmap!

Great experience and output

We are very happy with our partnership; great onboarding and support throughout and regular updates on how service could be improved with the latest developments, all tailor-made.