MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

zAgile Connector for Slack and Salesforce Integration

By zAgile Inc.

Unite Sales, Customer Support, and Product teams around your customers

Starting at $1,200   USD/org for first 10 users/year
Try It
Business Need
Sales
Customer Service
Marketing
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

zAgile's Chat:Bridge provides a bidirectional link between Slack and Salesforce. Access, create and update Salesforce objects from Slack. From any Chatter-enabled object and any Slack channel, collaborate with your teams, post messages and files.

  • Chat:Bridge for Slack integration with Salesforce - Quick Tour

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
It requires installation of the corresponding Slack App. Please follow the setup steps included in the package to install this app. https://slack.com/apps/A3U9HQCM9-chatbridge

App Details

Version
zAgile Chat:Bridge/CB_1.6.2 1.6.2
Listed On
01/18/2018
Latest Release
02/15/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 11
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.4
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/17/2017

Additional Details

zAgile Chat:Bridge app provides Salesforce users with the ability to send messages, exchange files, and collaborate with their Slack teams via public channels directly from Chatter. Similarly, it allows authorized Slack users to be able to retrieve information related to Salesforce objects (Opportunity, Lead, Case, Account, etc), as well as, create and update these objects. Slack users may also retrieve Salesforce Reports. The goal of this integration is to allow Salesforce users to efficiently manage their interaction with their Slack teams related to Customer-centric activities without leaving Salesforce. From within any Chatter-enabled object (Lead, Opportunity, Account, Case, etc.), as well as, custom objects, you can directly communicate with Slack users. Conversely, Slack users may also initiate conversations (send messages, files, etc.) directed at specific Salesforce objects and users. Since both Chatter and Slack support message threads, this allows for bidirectional conversation. In Salesforce, the conversation is maintained within the context of the object from where it was initiated.

Need help?

zAgile Inc.

San Francisco, California, USA

Standard Support & SLA https://www.zagile.com/knowledgebase/chatbridge-standard-support-and-sla/

Support Phone(415) 946-8910
Other ResourcesEmailTerms & Conditions