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zAgile Connector for Slack and Salesforce Integration

By zAgile Inc.

Unite Sales, Customer Support, and Product teams around your customers

Starting at $1,200   USD/org for first 10 users/year
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Business Need
Sales
Customer Service
Marketing
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

zAgile's Chat:Bridge provides a bidirectional link between Slack and Salesforce. Access, create and update Salesforce objects from Slack. From any Chatter-enabled object and any Slack channel, collaborate with your teams, post messages and files.

  • Chat:Bridge for Slack integration with Salesforce - Quick Tour

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4.67
Lifetime average
Showing 3 of 3 Reviews
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Marie Fitzgerald
10/27/2021

Highly Recommend!

zAgile Chat:Bridge is an excellent tool to use. The setup is easy and it offers extra features that other options don’t have. Some of those features are: >The ability to mention (tag) Slack users and/or channels (I love this because I’m often in need of tagging multiple things whereas other competing products only allowed choosing 1 option) >Utilizes rich text in posts allowing formatting options >An option to attach files >Ability to access & search for Salesforce data from within Slack >Can automate Salesforce notifications to Slack Overall, it is a really great tool that has made it so much easier to communicate to team members from within Slack and have that data saved in Salesforce. I’d also like to note that the zAgile support team has been excellent to work with as they go out of their way to resolve issues quickly. We’ve been using this product for over a year and I’ve only reached out to their support once after Salesforce changed something that ended up impacting Chat:Bridge. The support rep was so quick to resolve the issue. I also love how eager zAgile is for feedback because they want to have a top notch product that meets their customers’ needs. Thank you zAgile, this is a great product from a great company.

Emily Nicklas
10/08/2021

Great for cross-team collaboration

ChatBridge has been great for cross-team collaboration between our Support and Engineering teams. It's great that all the information from the Slack thread is pulled into the case so that we can go back and look at historical information. It's very easy to use and a very helpful tool. One request I'd make is the ability to @mention in the initial message from a Service Cloud case.

Marka Grimes
Ranger
02/17/2022

Thank you for the clarification Emily!

Emily Nicklas
02/17/2022

Marka Grimes - no, you can initiate from the Service Cloud case. I was referring to being able to use a Slack handle in the initial message from a case. However, they have since fixed this so that we are able to use a slack user or group handle in the initial message.

Marka Grimes
Ranger
02/17/2022

Regarding your request, are you saying that ChatBridge is unable to be initiated from a Salesforce case first? That it must be done through Slack first? I am very interested in purchasing this product and just want to clarify. Thank you! -Marka

Nic Lechner
05/31/2019

Great product so far!

We have been using Chat:Bridge to do custom alerting for our Support team. Our implementation automates Slack alerts to individuals and channels based on SalesForce events/triggers. We also built a custom tiered system that does threshold alerting and escalates to different Slack users based on additional SalesForce variables and time intervals. Overall, the product has been stable and works as expected. We have a few feature/enhancements in mind that would help make the product even better for our use case and our account rep has been open to discussing these with us.