ScreenMeet co-browse and remote takeover
By ScreenMeet
Starting at $39 USD per user per month We charge our customers a per-agent or per-device subscription fee on an annual or monthly basis. New users / organizations start with a 30 day free trial.
Discounts available for nonprofits
Listed On
11/15/2017
Latest Release
6/7/2018
CATEGORIES
CollaborationQuickly and easily resolve any technical support issues from inside of a case or chat. ScreenMeet lets you see the customer's browser, application or device in real-time and remote control on PC, Mac or Mobile. All session data is logged in the case.
- Works for all end-user applications and platforms including Web-only, PC, MAC, Android and iOS. Simple and intuitive interface means co-browsing, screen sharing and remote takeover can be now be used by B2C as well as B2B companies.
- Seamless and native integration in Salesforce. ScreenMeet is web-based for the Agent so it's easy from a Case or Chat to start a session, see the browser session or remote device in real-time, use a laser pointer or remote control to fix the issue.
- Integrated logging. All session data is logged back to the Case for auditing and analytics. If recording is enabled, a link to the recording is also written back to the case. All files transferred and events are written to the Case as well.
Highlights
Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents
- Custom Objects: 1
- Custom Applications: 0
- Custom Tabs: 0
Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components
- Global: 0
- App Builder: 0
- Community Builder: 0
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https://screenmeet.com/s/tos