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ScreenMeet co-browse and remote takeover

Starting at $39 USD per user per month We charge our customers a per-agent or per-device subscription fee on an annual or monthly basis. New users / organizations start with a 30 day free trial.

Discounts available for nonprofits

Rating

(1)

Listed On

11/15/2017

Latest Release

6/7/2018

CATEGORIES

Collaboration
Instantly cobrowse and control your end-users' Browser, Desktop or Mobile

Quickly and easily resolve any technical support issues from inside of a case or chat. ScreenMeet lets you see the customer's browser, application or device in real-time and remote control on PC, Mac or Mobile. All session data is logged in the case.

  • Works for all end-user applications and platforms including Web-only, PC, MAC, Android and iOS. Simple and intuitive interface means co-browsing, screen sharing and remote takeover can be now be used by B2C as well as B2B companies.
  • Seamless and native integration in Salesforce. ScreenMeet is web-based for the Agent so it's easy from a Case or Chat to start a session, see the browser session or remote device in real-time, use a laser pointer or remote control to fix the issue.
  • Integrated logging. All session data is logged back to the Case for auditing and analytics. If recording is enabled, a link to the recording is also written back to the case. All files transferred and events are written to the Case as well.
ScreenMeet is modern and easy to use cobrowse and remote takeover software that works in the browser for the Agent. Designed for the CRM Support Agent as well as the ITSM Help Desk, ScreenMeet saves you time, increases CSAT and NPS. Instantly co-browse, screen share and remote control any web-session and any device from inside your Service Cloud instance. Mobile SDK's for screen sharing and video streaming are also available if you are looking for an SOS type of solution.####ScreenMeet is in use by leading Phone and PC manufacturers, SaaS and Web Application Co's and Mobile App companies for the CRM help desk.####For ITSM professionals, ScreenMeet is being used across a number of vertical industries including healthcare, hospitality, high tech and transportation.####Fully secure and reliable, give ScreenMeet a try today and start solving customer issues faster and easier.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 1
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Account must be enabled for API use.

Support

Additional Information

Package Name
remote_support
Version
June 2018 / 1.3.0
First Release
11/15/2017
Latest Release
6/7/2018
Languages
ScreenMeet
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