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ScreenMeet Remote Support

Starting at $39 USD per user per month We charge our customers a per-agent or per-device subscription fee on an annual or monthly basis. New users / organizations start with a 30 day free trial.

Discounts available for nonprofits

Rating

(0)

Listed On

11/15/2017

Latest Release

6/7/2018

CATEGORIES

Collaboration
ScreenMeet is modern remote support from your browser.

Modern, easy screen sharing and remote takeover software that works in your browser. No additional software required. From a case, see the customers screen in real-time and remote control their PC, Mac or Mobile. All session data is logged in the case

  • No software - Screen Meet works in your web browser and in the context of a Case. From the Case, start a session, see the remote device, take over remote control and return to the Case with all of the data logged without ever leaving the browser.
  • Works seamlessly on all platforms. While the Agent is always in the browser, the end-user can be on their PC, Mac, Android or iOS device. Automatic detection ensures that ScreenMeet will always work on every device instantly.
  • Integrated logging. All session data is logged back to the Case for auditing and analytics. If recording is enabled, a link to the recording is also written back to the case. All events are written to the Case as well.
ScreenMeet is modern and easy to use screen sharing and remote takeover software that works in your web browser. Designed for the Support Agent as well as the IT Help Desk, ScreenMeet is the first, modern SaaS solution. Instantly see and remote control any device from inside your Service Cloud instance.####ScreenMeet is designed for SaaS, Mobile App, Handset and PC manufacturers for the help desk.####For ITSM professionals, ScreenMeet is being used across a number of vertical industries including healthcare, hospitality, high tech and transportation.####Fully secure and reliable, ScreenMeet is available for your use today!

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 1
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Account must be enabled for API use.

Support

Additional Information

Package Name
remote_support
Version
June 2018 / 1.3.0
First Release
11/15/2017
Latest Release
6/7/2018
Languages
ScreenMeet
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