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ScreenMeet — Embedded Remote support, screen share, cobrowse, and video call

Salesforce’s choice for collaboration delivers better customer experiences

Overview

Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.

See How ScreenMeet — Embedded Remote support, screen share, cobrowse, and video call Works

The ScreenMeet platform completes digital transformation initiatives for Salesforce Sales Cloud and Service Cloud customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.
SOPHISTICATED YET SIMPLE TO USE *No downloads *Embedded in your Salesforce instance *Launch in a single click *Connect in seconds *Sleek UX *Multi-channel support *Automated session data logging
ENTERPRISE-GRADE *Built on Amazon Web Services (AWS), the leading cloud solution *Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption *SOC2 Type 2 certified *Authentication with Salesforce for added security *Store data in your cloud in Geo
ROI IN MONTHS *3x more usage *No CapEx *No maintenance fees *No forced upgrades *No maximum concurrent users *No charge for unused licenses *Almost no extra training time *Customer Success Team included
Meet the product suite that simplifies customer experience. More Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session logging delivers reporting and insights into tickets.
ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities to any object record page. Authentication via users’ Salesforce credentials allows admins to easily manage and provision access.

Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Salesforce. ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident. ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screenshare, and mobile camera share. ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent. ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily. Additional details ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities