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ScreenMeet — Embedded Remote support, screen share, cobrowse, and video call

By Projector.is, Inc.

Salesforce’s choice for collaboration delivers better customer experiences

Starting at $59   USD/user/month

Discounts available for nonprofits

Try It
Industries
Financial Services
High Tech
Retail
Business Need
Customer Service
Agent Productivity
Chat & Web Conferencing
Requires
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.

  • ScreenMeet + Salesforce for FINS

  • ScreenMeet + Salesforce for CMT

  • Watch How ScreenMeet Enhances Service Cloud with Video Meetings & Screen Sharing for Support & Sales

  • Live Voice and Video Chat on your Website with NO downloads on desktop or mobile

  • From Live Agent (Chat), Escalate securely to Cobrowse and Video Chat with No Download

  • ScreenMeet and Lightning Scheduler/FSL - Virtual Meetings, Sales, Account Reviews, and Shopping

  • ScreenMeet + Einstein Chatbots creates operating efficiencies for real-time digital engagements

  • Remote Support and Remote Desktop from a Case

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Account must be enabled for API use.

App Details

Version
remote_support/Spring 2026 1.28 1.28.0
Listed On
11/15/2017
Latest Release
06/29/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 2
Community Builder: 0
Languages
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.24.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/28/2025

Additional Details

Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Salesforce. ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident. ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screenshare, and mobile camera share. ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent. ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily. Additional details ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities

Need help?

Projector.is, Inc.

San Francisco, CA, USA

Support Phone1-865-657-8408
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