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ScreenMeet — Embedded Remote support, screen share, cobrowse, and video call
Salesforce’s choice for collaboration delivers better customer experiences
- Industries
- Financial ServicesHigh TechRetail
- Business Need
- Customer ServiceAgent ProductivityChat & Web Conferencing
- Requires
- Platform Cloud
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.
Highlights
The ScreenMeet platform completes digital transformation initiatives for Salesforce Sales Cloud and Service Cloud customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.
SOPHISTICATED YET SIMPLE TO USE *No downloads *Embedded in your Salesforce instance *Launch in a single click *Connect in seconds *Sleek UX *Multi-channel support *Automated session data logging
ENTERPRISE-GRADE *Built on Amazon Web Services (AWS), the leading cloud solution *Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption *SOC2 Type 2 certified *Authentication with Salesforce for added security *Store data in your cloud in Geo
ROI IN MONTHS *3x more usage *No CapEx *No maintenance fees *No forced upgrades *No maximum concurrent users *No charge for unused licenses *Almost no extra training time *Customer Success Team included
Meet the product suite that simplifies customer experience. More Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session logging delivers reporting and insights into tickets.
ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities to any object record page. Authentication via users’ Salesforce credentials allows admins to easily manage and provision access.
Provider Details
ScreenMeet is the leader in modern collaboration for contact centers and IT help desk agents. The ScreenMeet Platform provides the fastest first-call resolution, the lowest average case handling time, and increased efficiency. With a product suite designed to simplify productivity, cloud-native architecture delivers higher ROI and enterprise-grade security and performance. ScreenMeet offers a complete suite of capabilities, including remote support, remote takeover, screen share, mobile camera share, voice, video, and asynchronous video recordings. Legacy collaboration software is complex, disconnected, and expensive. ScreenMeet is embedded where agents work in ITSM and CRM systems like ServiceNow, Salesforce, and many others, which means faster adoption and 3x higher usage. Customers, employees, and the agents who serve them have better experiences and higher satisfaction, while enterprises realize significant operational savings and fast time-to-value. ScreenMeet is modernizing global companies like Salesforce, ServiceNow, Dropbox and Choice Hotels supporting over 50,000 agents and 400 million endpoints.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
We charge our customers on a named user or active basis, annually or monthly. Start with a 15 day free trial.
Default Plan
$59 USD/user/month