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ScreenMeet — Embedded Remote support, screen share, cobrowse, and video call

By Projector.is, Inc.

Salesforce’s choice for collaboration delivers better customer experiences

Starting at $59   USD/user/month

Discounts available for nonprofits

Try It
Industries
Financial Services
High Tech
Retail
Business Need
Customer Service
Agent Productivity
Chat & Web Conferencing
Requires
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.

  • ScreenMeet + Salesforce for FINS

  • ScreenMeet + Salesforce for CMT

  • Watch How ScreenMeet Enhances Service Cloud with Video Meetings & Screen Sharing for Support & Sales

  • Live Voice and Video Chat on your Website with NO downloads on desktop or mobile

  • From Live Agent (Chat), Escalate securely to Cobrowse and Video Chat with No Download

  • ScreenMeet and Lightning Scheduler/FSL - Virtual Meetings, Sales, Account Reviews, and Shopping

  • ScreenMeet + Einstein Chatbots creates operating efficiencies for real-time digital engagements

  • Remote Support and Remote Desktop from a Case

Rating

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5
Lifetime average
Showing 5 of 5 Reviews
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Jake Miller
04/11/2022

So easy and does the job you ask of it!

Ease of use and setup!

James Watson
07/13/2020

A rare combination of excellent product and team

We have evaluated the product and the team have supported us without question, helped us really dig into the potential of the product. One of the best app exchange experiences we have had. Bravo

Laura Marks
09/28/2018

Great technology and great people!

The Screenmeet team was wonderful to work with - and they're technology is a game changer for our customers!

Laura Marks
09/28/2018

their*

Mike Knott
09/16/2018

Great to Technical Support

This app is very straight-forward and useful for desktop support. It's also great for the people requesting support, as it's easy to navigate to the options for screen sharing and remote access. The added ability to guide people buy laser pointer is a great utility as well, very heavily used by our agents. For anyone providing support to people with limited computer experience this works well, as you can take remote control of their system, and even restart and reconnect within the same session.

Kathryn Mauck Ost
07/19/2018

Simple and easy to use for Customer Support Agents

This app functions great - it is simple and easy for our agents to use! Furthermore, the fact that it has taken a process that required agents to have multiple browser tabs or programs open and reduced it into one system (salesforce) is great. Now our agents can start and end screen share sessions without leaving salesforce to log it somewhere else. Now, our customer information is all in one system and can be access at the drop of a hat as we take care of our customers.