Leaptree Optimize QA | Quality Assurance Scorecards for Customer Service. - Pexlify - AppExchange
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Leaptree Optimize QA | Quality Assurance Scorecards for Customer Service.

By Pexlify
Leaptree Optimize QA | Quality Assurance Scorecards for Customer Service.
Leaptree Optimize - Dynamic QA Scorecards for Salesforce
Empowering Customer Service Managers & Agents With Smart Scorecards.
Leaptree Optimize is trusted by leading corporations in multiple industries.
Allow users to setup scorecard types
Configure and create unique scorecards for different evaluations.
Track your scorecards & monitor Sales, QA and customer service agents performance
Ability to create manual scorecards also
Edit your scorecard settings and make them available on any standard or custom object.
Your Sales & QA Supervisors can complete scorecards from within opportunities & support cases also.
Sliders are available within the system also to quickly obtain the correct information.
Functionality for managers to evaluate any agent involved in the sales or support process.
Customise Dashboards to fit your business requirements
Access our website @ www.leaptree.com/product/optimize to find out more...

$75 USD per QA Evaluator per month

Rating

(5)

Latest Release

12/14/2020

CATEGORIES

Agent Productivity
AGENTS GO FREE!

Empower remote agents and improve performance with dynamic Quality Assurance scorecards. Identify customer service issues and take action to resolve performance bottlenecks on real-time dashboards. Get started in minutes with a code-free QA setup.

$75 USD per QA Evaluator per month