Leaptree Optimize - Dynamic QA Scorecards for Customer Service - Pexlify - AppExchange
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Leaptree Optimize - Dynamic QA Scorecards for Customer Service

By Pexlify
Leaptree Optimize - Dynamic QA Scorecards for Customer Service
Leaptree Optimize - Dynamic QA Scorecards for Salesforce
Empowering Customer Service Managers & Agents With Smart Scorecards.
Allow users to setup scorecard types
Configure and create unique scorecards for different evaluations.
Track your scorecards & monitor Sales, QA and customer service agents performance
Ability to create manual scorecards also
Edit your scorecard settings and make them available on any standard or custom object.
Your Sales & QA Supervisors can complete scorecards from within opportunities & support cases also.
Sliders are available within the system also to quickly obtain the correct information.
Functionality for managers to evaluate any agent involved in the sales or support process.
Customise Dashboards to fit your business requirements
Access our website @ www.leaptree.com/product/optimize to find out more...

$75 USD per user per month

Rating

(1)

Listed On

11/28/2017

Latest Release

5/6/2020

CATEGORIES

Agent Productivity
Continuously Improve Customer Support Performance With QA Scorecards.

Create and configure scorecards to score the performance of customer service agents. Provides visibility into individual performance capabilities and responsibilities. Evaluate scorecards and offer immediate assessment leading to positive reinforcement.

$75 USD per user per month