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Leaptree Optimize | AI-Powered Contact Center Quality Assurance (QA)

By Leaptree

100% QA coverage, consistent CX, without leaving Salesforce.

Starting at $10   USD/Per Agent/month

Discounts available for nonprofits

Try It
Industries
Financial Services
High Tech
Professional Services
Business Need
Productivity
Customer Service
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Built inside Salesforce, Leaptree Optimize brings AI-powered CX QA to your contact center. You can evaluate every call, chat, case, and AI-agent interaction with consistency. No spreadsheets. No leaving Salesforce. Watch the demo below.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Leaptree Optimize/7.17 7.17.0
Listed On
11/28/2017
Latest Release
08/12/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 39
Custom Tabs: 18
Custom Apps: 2
Lightning Components
Global: 58
App Builder: 27
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
4.45.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/14/2021

Additional Details

Leaptree Optimize helps Salesforce contact center teams run quality assurance, compliance monitoring, and performance coaching directly inside Salesforce. Instead of reviewing a small sample of interactions in spreadsheets or external tools, teams can evaluate calls, chats, emails, cases, and AI-agent interactions using consistent scorecards and AI-powered assessments. Designed for QA leaders, CX operations, and compliance teams, Leaptree Optimize helps increase QA coverage, reduce manual effort, and improve visibility across every interaction. EVALUATE EVERY INTERACTION Move beyond QA sampling. Use AI-powered assessments to evaluate calls, chats, cases, and AI-agent interactions with consistent scoring. RUN QA INSIDE SALESFORCE Keep evaluations, case context, workflows, and reporting connected. No spreadsheets. No external tools. MONITOR RISK AND COMPLIANCE Identify compliance gaps, CX issues, and performance trends with AI-driven scoring and flags. IMPROVE COACHING AND PERFORMANCE Turn QA insights into structured coaching with clear, data-backed feedback tied to real interactions.

Need help?

Leaptree

Dublin, Ireland

The Leapforward onboarding program is designed to get you and your organization up and running in the fastest time possible, ensuring you don’t miss a beat on your journey towards fully optimizing revenue performance: https://leaptree.com/support

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