Dupont Circle Solutions

DCS did a fantastic job rebuilding our Salesforce environment from scratch. They took the time to understand our needs, streamlined our setup, and ultimately saved us money while making us more efficient. The project moved quickly, stayed on budget, and was handled with a high level of professionalism. We wouldn’t hesitate to work with them again.

OPRA engaged with DCS on a high priority client facing portal (experience cloud) that would be a replacement to an existing solution not integrated with Salesforce. I'll start by stating that DCS developed an extraordinary solution within SF, well received by OPRA's clients. OPRA selected to partner with DCS based on the level of inquisitiveness, solution creativity and understanding of the financial services industry. OPRA valued these pillars as it demonstrated their desire to work with OPRA and the reduced need to spend time explaining industry concepts. DCS quickly understood the project and designed a clean and simple solution that we have been able to work with DCS to expand. For prospective clients, please do not be afraid to provide as much detail as possible on your challenges. DCS will work with you on design to ensure those challenges are met. They have an incredible team can quickly adapt to project challenges (we had a few).

We use DCS for staff extension, ongoing support, and major projects. They have taken the time to understand our unique operating environment and business needs in a way that makes them a true partner.

Dupont Circle Solutions helped our company utilize Salesforce as our CRM. In doing so, has helped our company automate processes and provide better service to our customers. Morgan and her team were always willing to answer our questions, provide needed customizations, and offer solutions that would make Salesforce integration effective for our industry. Furthermore, DCS and Morgan were always transparent about the scope of our project, provided adequate timelines and follow ups. We are very happy to have worked with such a professional company and team for our Salesforce integration!

Project Review

DCS was phenomenal to collaborate with over the last year and a half! Their expertise assisted us in building out a Client Acquisition Program and Contact Center. Providing best practices, identifying processes, implementing sales enablement tools to provide efficiency to the Contact Center, data analysis, training & support documentation.. DCS ensured it was a seamless transition from Alpha to Steady State. Their consultants were wonderful to collaborate with on a daily basis! It felt like they were a part of our team & culture while caring about the user experience - and implementation experience for our infrastructure. Highly recommend them on any Salesforce project moving forward!

We hired Dupont to assist with the implementation of a new Salesforce Org equipped with CPQ and DocuSign. We have complex deliverables and were moving our fulfillment out of Salesforce to fully leverage it as a sales tool. They not only provided us with our options, but thought through all the outcomes and let us know what to expect with each decision we made. They came to know our business processes in and out so that in each part of the project they were experts on guiding us in the right direction. We had so many moving parts that this perspective and guidance was very valuable and saved us time and money in the long run. Whenever we have an idea about another add-in, they have an expert on the team they can pull in to give us feedback. They give you all the information so you can make an informed business decision, and implement to your requirements in a timely manner. I can't recommend them enough!

I love working w Dupont. I have worked with them at two other companies, this being my third, and would recommend them always. They're really strong at communicating how we're tracking against time and money and very responsive to all facets of the project.

Our experience was exactly what we needed and more than we expected. We moved to SFDS from another CRM and required a full set up with SandBox. The professionalism of the meetings, the flexibility of communication streams, and the suggestions given to enhance our instance made our experience so wonderful and less stressful than I had imagined. They were always very responsive to questions and ideas. They provided training and additional training topics to assist us as we move forward also. When we add additional components to our instance, we will will be reaching out for their assistance again.

Dupont Circle Solutions has helped us with a variety of projects/products in the past, but this particular engagement related to Service & Experience Cloud. Our company purchased additional Experience Cloud access in order to improve internal & external resource centers. Dupont's team was wonderful to work with. They were always timely with their responses, stuck to deadlines they committed to, were open to supporting items out-of-scope & providing guidance, and ensured that they did what they could to get us the solution we needed and empower us with the knowledge to further adapt and maintain the solution. I would recommend Dupont to anyone looking for Salesforce help for any product, and plan to work with them again.

Great Partnership

Everyone we work with at Dupont Circle Solutions has been great. They're all so professional and keep the massive number of large and small projects we throw at them on a rotating basis moving forward (and organized). We're always grateful for their creative solutions and long term approach to the administration of our system so that we get the most value out of this complex CRM.