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Hapi Guest for Salesforce
All your guest data, unified and actionable
Starting at $5 USD/room/year
- Industries
- Travel, Transportation, & Hospitality
- Business Need
- Integration
- Requires
- Sales Cloud
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
Hapi Guest gives hotel organizations real-time access to unified guest data directly within Salesforce, making it easy to deliver personalized experiences at scale and supporting key use cases across Marketing Cloud, Service Cloud, and Analytics Cloud.
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Fantastic Solution
Hapi Guest is fantastic for hoteliers looking to up their game on the service and sales side. Their solution is super customizable and provides immediate results to hotels. Must have if you are a hotelier on Salesforce!
Seamless PMS - CRM Integration
Hapi's solution makes it so easy to seamlessly integrate reservation data from multiple PMS systems into Salesforce CRM. The services team were a joy to work with and clearly knowledgable about the hospitality space. This app enables you to build a true 360 profile of your customers and use that data to better personalize customer experiences.
Hapi Makes Integrating Easy!
Hapi has allowed us to have real time connectivity with Salesforce. Implementation was incredibly easy and very fast. Customer service has also been extremely reliable and accessible. Because of Hapi, our hotel data is actionable in Salesforce.
Real time connectivity made simple
With the Hapi team, we deployed Salesforce across all 24 of our luxury hotel properties. Hapi Connect allowed us to integrate guest data from OPERA PMS, and the data is available in real-time and bidirectional! Working with Hapi was like working with a trusted partner. Deployment was easy and ensuing project management was professional and on-time . Because of Hapi Connect, we use Salesforce CRM, Marketing Cloud and Einstein Analytics. To this day we continue to partner with Hapi and recommend them to any hotel group looking to deploy Salesforce across their hotel portfolio. They are not only extremely knowledgeable in Salesforce, but because the team is comprised of hoteliers and hospitality technology veterans, they are the experts in CRM for hotels.
Great PMS Connectivity Tool
Connecting the Hotel PMS to a modern CRM platform is no small feat. This tool has enabled us to get out of the hospitality specific CRM offerings and use a world class crm tool in salesforce! This is a game changer for companies looking to be innovative or at least current with how we message our guests. Great tool, thanks HAPI! Two way connectivity is extremely helpful in keeping all our systems as up to date as we can make them.
A great way to accelerate your hospitality Salesforce project
I've led several custom engagements to build hospitality apps on the Salesforce platform. Integration with property management systems has always been a challenge. Hapi-Connect gives you an out of the box solution for 2-way connectivity, so hotel companies can focus on customer-facing experiences rather than "integration plumbing". Hapi-Connect is a great enabler and accelerator for hospitality projects. [full disclosure: I'm an investor in Hapi]