Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Loading
Loading
Transform Sales and Customer Service with Voice for Salesforce by Enreach
AI-powered telephony integrated seamlessly into Salesforce
Overview
Voice for Salesforce and Service Cloud Voice empower your employees with AI-driven insights, real-time call transcription, and a 360° customer view.
UNIFIED VOICE AND DATA Bring all customer interactions into one place. Integrate telephony with Salesforce to streamline sales and support workflows, eliminating the need for disconnected tools.
AI-POWERED CALL HANDLING Empower your team with real-time transcription and AI-enhanced call data. Automatically log calls, uncover actionable insights, and deliver personalized experiences that drive efficiency and results.
ADVANCED VOICE TOOLS Streamline calling workflows with features like click-to-dial, automated call logging, and real-time caller pop-ups. Use Salesforce’s reporting tools to analyze call performance and optimize your sales and support operations.
Voice for Salesforce by Enreach transforms the way sales and support teams manage telephony. By embedding AI-powered call handling and real-time transcription directly into Salesforce, this solution simplifies workflows, enhances customer interactions, and boosts team productivity. With AI-enhanced call data, users get actionable insights into every interaction, helping them focus on meaningful conversations instead of manual tasks. Incoming calls trigger caller pop-ups that display relevant Salesforce records, while outbound calls are streamlined with click-to-dial. Real-time transcription ensures every detail is captured during the conversation and logged automatically as an activity in Salesforce. Managers gain visibility with integrated reporting tools to monitor performance and identify opportunities for improvement. For businesses needing advanced omni-channel support, AI-powered recommendations, and deep Service Cloud integration, Enreach also offers Enreach for Service Cloud Voice—an ideal solution for customer service teams.
Categories
- Business Needs
- SalesCustomer ServiceTelephony
- Industries
- Horizontal ProductFinancial ServicesManufacturing
- Personas
- Business UserSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Community BuilderReady to use in the Salesforce Community Builder.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyPerson AccountsCommunity BuilderManaged Package