Transform Sales and Customer Service with Voice for Salesforce by Enreach

BeneVoice is a solid app, and Benemen as a supplier.

We've been using BeneVoice for Salesforce now for some 4 months, as of writing, and to the vast majority of times the functionality has worked very well. From the start of the implementation project, Benemen supported and worked smoothly by our side to take it into use. Without Benemen the implementation would have been a clearly harder, as we were not very familiar with IP telephony. The project was without very hard pushing ran thru in a couple of months, and the education our users received was enough to go-live with ease. After go-live there's been a couple of outages, but they have been fixed swiftly by Benemen, and has caused very little problems to either us or our customers. One star short of full 5 is due to a couple of things. First off, the installation guide could be a bit more informative, and guide the customer into the world of IP telephony. Without Benemen staff support, we would not have had the solution in use in the timeline we had planned. Secondly the limitation of using Google Chrome as a browser seems a bit yesterday. One would expect the solution to work smoothly on any browser of choice. Now it's a bit like back in the day when some software demanded the users to use Internet Explorer. Some sporadic issues has been experienced, when the app has cut off, or it hasn't logged in, just stuck in some loading phase. But they are sporadic and has fixed itself with either restart of Salesforce, browser or machine. In the broader picture, both Benemen as a supplier, and the BeneVoice for Salesforce has worked very well, and has received praise both internally from our users, as well as our customers. We recommend this solution for companies small or large.

BeneVoice

It's been a pleasure working with Benemen. Most things get solved quickly and help is available at all times.

Benemen is a great partner to work with

User experience with BeneVoice is excellent! System is easy to use and it's stable. We took this system in use approx. year ago and we've been really happy for it. Training new system to Global Contact Center network was easy. Support from Benemen is always available, if needed. Personally I really appreciate a good and open relationship with Benemen.

Easy to use, stable solution for enabling true omni-channel experience

We've been using BeneVoice for Salesforce in our contact centers globally for almost a year. We're very happy with the solution as now we finally can offer our customers true omni-channel experience + our agents one common platform to handle all the cases, regardless of the channel customer has chosen. This has been another step towards having customer 360 view. The deployment project went very well. Co-operation with Benemen guys was (and is) smooth. They're very professional and helpful!

Easy-to-use product and proficient support

Fit for purpose, simple to configure with well-documented technical specifications and expert support.

Good product with excellent support

We use the benevoice in our contact centers to support contacts from a global range. The product is suitable for our usage. The service is timely and very helpful. We are able to increase our service flexibility and customer satisfaction with this excellent tool.

Configurable phone system in Salesforce platform

Our company have been using Benevoice for both inbound and outbound calls. Customer service takes inbound calls using Service Cloud + Benevoice and Sales uses Sales Cloud + Benevoice. Call recordings are easy to access. Configuration is pretty simple and we have improved our customer experience.

For Modern Talking and better customer experience

Easy to manage configurations. Ability to make configurations for a single person or at a group level. Ability to specify incoming call details. At the moment we use a contact person and account combination showing data from different fields.Next step is to start use smart routing. Benevoice for Salesforce has improved our customer experience.