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RingCentral Engage Digital - The omni-digital customer care platform

Delight your customers on all digital channels from within Salesforce

Overview

Delight customers on all digital channels from within Salesforce. A single platform to manage messages from all channels in the Salesforce ecosystem. Link customers' digital identities to enjoy a 360° view with both transactional & conversational data.

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See How RingCentral Engage Digital - The omni-digital customer care platform Works

  • Respond to messages within Salesforce: Connect all your digital channels (messaging, social, email, live-chat, in-app, communities, etc.) to a single platform available within Salesforce so your agent no longer needs to switch between windows.

  • Reconcile your customers' identities: Link a Salesforce customer ID with its digital identities to enjoy a 360° customer view with both transactional and conversational information.

  • Display live statistics vital for your business: Create statistics dashboards with live data directly from RingCentral Engage Digital to supervise your activity, improve your KPI, allocate resources and delight customers on all channels.

Omni-Digital customer care platform, RingCentral Engage Digital, connects digital channels (messaging, social, email, live-chat, in-app, communities, etc.), enabling you to offer the same experience across channels and better manage resources. Profit from a unified interface to manage channels, auto-allocated messages to the right agent based on skills and language, contextualized suggestions for responses and supervisors can locate live stats to manage activity. In the Engage Digital Salesforce App, customer identities are linked with transactional and conversational data. Agents can reply directly with a full view of profiles and chats. Plus custom live stats dashboards help you control your activity.

Categories

Business Needs
Agent Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package