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RingCentral Engage Digital - The omni-digital customer care platform

By RingCentral, Inc

Delight your customers on all digital channels from within Salesforce

€20   EUR/Seat/month
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Business Need
Agent Productivity
Requires
Sales Cloud

Delight customers on all digital channels from within Salesforce. A single platform to manage messages from all channels in the Salesforce ecosystem. Link customers' digital identities to enjoy a 360° view with both transactional & conversational data.

  • RingCentral Engage Digital Salesforce App

  • RingCentral Engage Digital - Omni-Digital Customer Care Platform

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Enterprise
Unlimited

App Details

Version
Engage Digital/September 2023 1.11.0
Listed On
12/20/2018
Latest Release
09/07/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 7
Custom Apps: 4
Lightning Components
Global: 11
App Builder: 10
Community Builder: 0
Languages
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.10.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/20/2021

Additional Details

Omni-Digital customer care platform, RingCentral Engage Digital, connects digital channels (messaging, social, email, live-chat, in-app, communities, etc.), enabling you to offer the same experience across channels and better manage resources. Profit from a unified interface to manage channels, auto-allocated messages to the right agent based on skills and language, contextualized suggestions for responses and supervisors can locate live stats to manage activity. In the Engage Digital Salesforce App, customer identities are linked with transactional and conversational data. Agents can reply directly with a full view of profiles and chats. Plus custom live stats dashboards help you control your activity.

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RingCentral, Inc

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