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RingCentral Engage Digital - The omni-digital customer care platform
Delight your customers on all digital channels from within Salesforce
€20 EUR/Seat/month
- Business Need
- Agent Productivity
- Requires
- Sales Cloud
Delight customers on all digital channels from within Salesforce. A single platform to manage messages from all channels in the Salesforce ecosystem. Link customers' digital identities to enjoy a 360° view with both transactional & conversational data.
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Showing 3 of 3 Reviews
stay away from them
Unfortunately, I cannot add stars with a minus. The integration is elementary and is not work correctly. The support sucks, and they remove features from you and then ask you to pay for other kinds of subscriptions. The support has a significant lack of knowledge, and the online chat is not good. You must repeat the same question 10k times to be transferred to a real person, and that person will have no clue about what you speak.
Never works
I have had this going for a while now and since the updates I can NEVER get the click to dial to work, I have called RC and they say it is a SFDC issue, cant get in touch with anyone to actually speak with to try to get a fix at SFDC. Caught in the middle of one company that said it's the others fault and the other only offers self help options.
The best solution for customer service on WhatsApp, Messenger and all messaging apps out there
Flawless integration for lightning
Jake, we'd like to learn more about your issue. We weren't able to identify you as an Engage Digital customer, but if you're using a Salesforce integration and having issues, we'd like to learn more. Please reach out at Review@RingCentral.com and we'll investigate the challenges you're experiencing further.