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Totango for Salesforce

By Totango, Inc.

Get a complete view of your customer with Totango data in Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Business Need
Customer Service
Collaboration
Integration
Requires
Sales Cloud
Compatible With
Sales Cloud

The Totango app in Salesforce allows your teams to view Totango insights within the Salesforce UI. Once configured, any licensed Totango user can interact with the Totango app in Salesforce.

Highlights

Account Health: Get real-time visibility into customer health so you can take action at the right time with the right messages to enhance and expand your customer relationship and reduce churn risk.

Engagement Score: is a relative score attached to each account. It's a number between 0 - 100, measuring the intensity of product usage by the account end-users. Engagement score is calculated daily and is measured on a 14-day sliding window of usage.

Number of Active Users: counts the total number of active users in an account. A user is considered "active" if they had at least 1 activity registered during the time period. The metric is available in a daily, 3-day, 7-day, 14-day, 30-day & 90-day time

License Utilization: measures the rate between the number of active-users in an account and the total number of licenses purchased. It's a great metric for applications that have a seat-based pricing model.

Provider Details

Totango, Inc.
Redwood City, CA

Totango was founded in 2010 by Guy Nirpaz, currently Executive Chair of the Totango Board of Directors, who saw an opportunity to use the cloud to process billions of customer signals and help companies better manage the customer journey to deliver continuous value. He captured his vision and best practices for CS leaders in his book, “Farm Don’t Hunt: The Definitive Guide to Customer Success.” Today, Totango is the industry’s only composable customer success platform, built on a modular foundation with embedded best practices to meet you where you are today, and grow with you as your business needs change. Totango is quick to implement and integrate, fast to value, and efficient to own and operate. Many of the world’s fast-growing businesses and well-established software giants use Totango to manage their customers' journeys. Totango helps customer success leaders stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive retention and predictable revenue growth.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

This package includes two tools: Totango Widget and Totango Tab. For the Totango Widget: Your company must have an active Totango subscription. For the Totango Tab: The user accessing should have a Practitioner, Contributor, or Viewer seat.

More info can be found here about all our plans, including Premier: https://www.totango.com/packages

Starter

$2,988 USD/2/year

Enterprise

$18,000 USD/10/year