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Coosto for Salesforce | The Sales & Service Cloud Connector
The Social Studio replacement for real-time insight on social interactions
- Industries
- Horizontal Product
- Business Need
- Customer ServiceMarketingAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Sales Cloud
Increase efficiency and quality of customer service by combining the power of social media data and the #1 CRM system. With the integration of Coosto and Salesforce your social media customer conversations will be updated automatically in Salesforce.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedForce.comDeveloper
App Details
- Version
- Coosto/Summer 2025 1.15.0
- Listed On
- 03/12/2020
- Latest Release
- 08/21/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 7Custom Tabs: 3Custom Apps: 1
- Lightning Components
- Global: 1App Builder: 0Community Builder: 0
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
The entire customer journey displayed in one system. Increase efficiency and quality of customer service by combining the power of social media data and the #1 CRM system. With the integration of Coosto and Salesforce all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM. Creating one overview of your customer contact moments and ensuring a smooth work process by connecting with all customer contact points. Key benefits 360-degree view per customer Better customer replies due to conversation view Time saving replies with the quick reply functionality Workflow and KPI statistics in either Salesforce or Coosto Automatic context labeling per case for topic driven metrics Automatic realtime synchronization between Salesforce and Coosto Seamless connection between the social media platforms Coosto and Salesforce. Easy to integrate The app can be installed directly from Salesforce AppExchange. It works in both Salesforce Service Cloud and in Sales Cloud. The app enables you to view all interactions with customers on social media in Salesforce. Contact your Coosto Sales representative to connect the app to Coosto.
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Coosto
Eindhoven, the Netherlands