Forsta CRM Connector for Salesforce

Additional Details

Forsta Plus is the most secure, robust, and scalable Voice of the Customer (VoC) platform for global enterprises on the market. Our clients run multi-channel VoC feedback programs to understand what their customers think about their products and services across diverse touch points. Our best-in-class survey engine enables highly-customizable multi-language surveys for global programs, and our powerful text analytics let clients extract deeper meaning from unstructured feedback. For years, Forsta has integrated our Forsta Plus platform with Salesforce. Now we’ve packaged our experience into this App to make it even easier for our clients. This App lets Salesforce users access their VoC data within Salesforce, making it visible to both the front line and management. Salesforce users can leverage familiar reporting and customization features to combine VoC data with other Salesforce data like revenue or case information to gain deeper insights into business performance. You can also close the loop with your customers by opening Salesforce Service Cloud cases to take action. *NPS is a registered trademark of Satmetrix Systems, Inc., F. Reicheld, and Bain & Company.