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Forsta CRM Connector for Salesforce

Optimizing customer interactions throughout the customer lifecycle

Overview

With Forsta CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer lifecycle, by integrating Forsta directly with your Salesforce system.

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  • Make customer satisfaction data, such as NPS® or other feedback data, visible to Salesforce users within Salesforce so that they have all your customer information in one place.

  • Setup automatic workflows inside Salesforce using your Voice of the Customer data to close the loop and quickly address your customers’ concerns.

  • Easily adjust and manage your Salesforce to Forsta Plus integration as your Voice of the Customer program needs evolve.

Forsta Plus is the most secure, robust, and scalable Voice of the Customer (VoC) platform for global enterprises on the market. Our clients run multi-channel VoC feedback programs to understand what their customers think about their products and services across diverse touch points. Our best-in-class survey engine enables highly-customizable multi-language surveys for global programs, and our powerful text analytics let clients extract deeper meaning from unstructured feedback. For years, Forsta has integrated our Forsta Plus platform with Salesforce. Now we’ve packaged our experience into this App to make it even easier for our clients. This App lets Salesforce users access their VoC data within Salesforce, making it visible to both the front line and management. Salesforce users can leverage familiar reporting and customization features to combine VoC data with other Salesforce data like revenue or case information to gain deeper insights into business performance. You can also close the loop with your customers by opening Salesforce Service Cloud cases to take action. *NPS is a registered trademark of Satmetrix Systems, Inc., F. Reicheld, and Bain & Company.

Categories

Business Needs
Customer Service
Agent Productivity
Surveys
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package