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Workato: Advanced JIRA Integrations

Sync Cases, Issues and Tickets between JIRA and Salesforce

Overview

Workato is an enterprise-grade, integration & automation platform that is trusted by over 21,000 businesses. Integrate Salesforce & JIRA, through a bi-directional sync with no code. Free 30-day trial available. Visit: www.workato.com/pricing.

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  • Keep your Cases in sync with JIRA Issues and automatically create Cases in Salesforce from New JIRA Issues

  • Sync Case comments from Salesforce to JIRA

  • Closed JIRA Issues closes Salesforce Case

Workato also provides Integration Services to help you with all of your JIRA integration needs. Feel free to contact us for more information on any integration issues you're facing or use cases you need help crafting. 5 Integrations Included in this package: 1. Case created/updated in Salesforce will create/update issue in JIRA 2. Sync Salesforce cases with issue tracking and built in de-duplication 3. Sync case comments in Salesforce to JIRA issue -Use a Workato recipe to automatically update Salesforce case comments whenever someone updates the corresponding JIRA issue 4. Closed JIRA issues closes Salesforce Case 5.Closed Case in Salesforce will Close JIRA issue Instructions: 1. Click "Get It Now" and login using your Salesforce credentials 2. Create a Workato Account if you dont have one. 3. Connect your Salesforce and JIRA Application via the prompts. 4. Access the Salesforce + JIRA Integration recipes under 'My Recipes’ 5. Click ‘Start’ to run the recipe

Categories

Business Needs
Agent Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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