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Mobile Digital Engagement by CallVU

Contact Center Agent Collaboration and co-browse with customers

Overview

With CallVU’s Omni-channel platform, customers can benefit ‎ from a rich digital interactive experience with visual IVR , customer-‎service bots in any channel of choice and a collaborative branch like ‎experience when a human touch is needed.‎

See How Mobile Digital Engagement by CallVU Works

Complete complex processes in a single interaction with rich media collaboration, co-browse, forms and digital signatures directly from Salesforce
Digital Transformation with an omni-channel user journey that improves first contact resolution, and reduce handle time
Engage customers using virtual agents with a Facebook BOT, Messenger BOT, Web Bot and Mobile Bot.

One Platform. Multiply Ways to Engage. CallVU delivers multiple ways for a customer to engage by enabling equal customer experience across all channels Consumer interactions can benefit from channel consolidation or switch between channels, carrying context, and improved personalization through access method of choice : BOT. Mobile. Call. CallVU provides a new digital journey to customers with Visual IVR enhanced with digital assets, as well as virtual agent interactions with a Facebook BOT, Messenger BOT and