Pendula | SMS, Email, Print/Post, Instant Messenger, Fax

The three fundamental components of a Customer Dialogue Management (CDM) solution are:####Outbound - Messages can be sent via any channel directly from Salesforce.##Capture - Inbound capture of messages from any channel directly into Salesforce.##Actions - Inbound communications then trigger automated actions or contextual responses.####With Pendula, it’s easy to:####- Send automated and personalised messages on a schedule or event trigger from any information within Salesforce.##- Redirect failed or unread messages to another channel automatically.##- Follow up customers to drive action (e.g. payment reminders).##- Rapidly create a one-off message (email, SMS, fax, post, social) against any object (e.g. case).##- Receive messages from your customers directly in Salesforce.##- Clean your contact information through other channels (e.g. receiving a new email address via a text message from a customer).##- Use the Pendula Console to send, receive and review message history for any individual.