Pendula Customer Engagement & Workflow Automation Platform

Really great product with excellent customer service and support

A wonderful app with a simple and user friendly interface, and always fantastic customer support available from Rowan and the Pendula team for any technical questions or queries relating to the app or their services. It has integrated with Salesforce brilliantly, and is delivering a smooth and efficient SMS messaging service for our organisation, very happy to recommend the Pendula product and team to anyone.

Wonderful product delivered by a great team

We needed Pendula to help streamline our inbound sales process. They helped workshop the problem and built a solution that allowed us to reallocate much time and resource away from manual tasks. I would highly recommend the product for anyone looking for a flexible communications workflow tool. The local (Aus) delivery team was also exceptional. We're now looking to do much more with Pendula.

Great product with exceptional customer Service

Pendula communications are very helpful for all the staff and customers. In addition to that; customer service from the Pendula team is excellent. All the time the Pendula team has been responsive, efficient, approachable, patient, warm, and helpful. Always easy to liaise with Pendula Team. They were happy to give more information about every query we had and solutions always satisfy the customer requirements.

Great product with excellent customer service

Since acquiring Pendula to our Salesforce system, we have enjoyed very reflexive and warm support from Pendula themselves around any queries we had in either bedding the system down or further realising its potential. Rowan has been our main GOTO person and has always been warm, responsive and fast to respond and incredibly helpful. A flexible product that we are enjoying and still realising what it may be able to do for our organisation.

Brilliant product and exceptional customer service

In addition to an incredible product in Pendula, the service we have received from the customer service team has been outstanding. During the implementation process, the Pendula team were efficient, informative, responsive and patient. The team fully understood our business needs and executed the implementation plan in a professional and timely manner. The ongoing support continues to be exceptional. The easy to create workflows that have been created in Pendula have increased efficiencies within our business. The automated outbound SMSs from Pendula have reduced the workload of our scheduling team whilst clients have benefitted from the reminder notifications. We have no hesitation in recommending Pendula and look forward to using it more extensively for other business requirements in the future.

Great staff

Although we didn't get the opportunity to fully utilise the product (as we have moved away from Salesforce) the staff support during set up was fantastic.

A great experience!

We transitioned from another SF based SMS provider due to a lack of support and functionality and really saw the future in the Pendula offering, especially in the ability to drive back and forth conversations with customers, a real game changer from purely outbound notifications. After just going live with Pendula, I am happy to report the solution support for our business problems, app performance and technical knowledge of key staff were all top notch and made the transition a breeze.

Support Product! Super Team!

Pendula have done extraordinarily well in creating an automated communications tool that is specifically customized to a users needs, quick to configure and still altogether very user friendly. After a detailed workshop, the team listened to our constraints and completely transcended our comms platform from what was a manual mismatched unpredictable process to an automated, scheduled and reliable service. Additionally, Pendula built for us our own unique Chatbot and was very hands on throughout the whole process from build to go live to continuous maintenance and improvement. Pendula are very solutions focused and are constantly innovating and evolving their product to meet their customers needs. I would highly recommend Pendula; the team are always on hand for help and support, are very knowledgeable in their execution and always work with great enthusiasm.

What a great company to partner with

Pendula has been so fantastic to work with to deliver our SMS's. They are friendly, approachable and will really help you to achieve what you're trying to do - they go above and beyond to get the job done. I strongly recommend you give them a call if you're looking for communication partner.

Automation made fast, easy and effective

Pendula has been super easy and effective from the start. As someone with little to no software experience, I was able to follow simple instructions and have the platform up and running in no time. Now in my industry, a customer waiting is a customer lost - competition is so high! Pendula allowed a much better communication schedule with the client, able to text and communicate in real time as well as large scale EDM and text messages. Powerful software that's user friendly has kept my growth on target and allowed us to focus on other areas of our business. AND To make things better - it's absolutely super affordable, which means the profits made from its implementation are tangible. Would give more stars/5 if possible!