MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Engage360: Amazon Kendra-powered One-stop Intelligent Search for Salesforce Apps

By Persistent Systems Ltd.

Amplify Salesforce driven business outcomes with in-place ML-based Search

No Ratings
Starting at $1,800   USD/50 users/month
Try It
Business Need
Customer Service
Sales Intelligence
Agent Productivity
Requires
Sales Cloud
Service Cloud
Financial Services Cloud

Drive adoption of your Salesforce investment. Empower Business, Sales, Support personas across Clouds. Take a test drive or free trial today! See in-place, contextual, accurate, and actionable recommendations from scattered information silos in action.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
The application is Lightning-enabled and delivered as a managed package, and easily configured within Salesforce org. The backend is a fully managed Amazon Kendra intelligent search, which can be provisioned to work with the application.

App Details

Version
Engage360New/Engage360New 1.2.0
Listed On
04/21/2017
Latest Release
04/25/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/29/2022

Additional Details

Engage360 leverages Amazon Kendra's ability to unify and comprehend troves of disparate & distributed unstructured data and discover precise answers to user questions with cognitive search. Kendra's key capabilities benefitting Engage360 include: (a) use of machine learning to deliver relevant answers to keyword, phrase & question queries to improve sales & support intelligence, (b) natural language understanding of queries & content for a range of use cases, (c) pre-optimization for 10+ industries & domains, (d) continuous optimization based on user interaction & feedback, (e) query autosuggestion for guided precision, (f) pre-built connectors for 3rd party content ingestion at scale, (g) custom document enrichment for extracted metadata & named entities, scan document, multi-media transcription, (h) accuracy boost with synonyms, FAQs & relevance tuning. Engage360 enriches the Salesforce search experience within its convenient & well-adopted front end. Engage360 ensures data security by applying the user profile to honor user & group-based access control. Check the demo and the test drive to experience Engage360, without any configuration or Salesforce login credentials.

Need help?

Persistent Systems Ltd.

Santa Clara, CA

Engage360 is easy to setup, with a few steps in Salesforce and AWS Kendra. Standard support for the App is included in the subscription by Persistent Systems. Support for Kendra is provided by Amazon and governed by https://aws.amazon.com/service-terms/.

Other ResourcesEmailTerms & Conditions