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Dispatch | Field Service Management for 3rd Party Contractors

Lightning Ready Field Service Efficiency, Visibility & Customer Engagement

Overview

Modernize field service management for 3rd party contractors by seamlessly integrating into SFDC. Gain greater visibility into the last mile of the service delivery to increase productivity, and to acquire key KPI data for enhanced customer experiences.

See How Dispatch | Field Service Management for 3rd Party Contractors Works

IMPROVE customer satisfaction with a branded mobile service engagement suite offering customers the same visibility and control they expect from your own technicians: notifications, real-time ETA tracking, payment options to drive top line revenue growth
INSTANTLY create and send work orders to contractors directly from SFDC. Receive real-time status updates throughout - including notes, photos, estimates, payments and signatures as they happen in SFDC - keeping you informed every step of the way
REALIZE immediate value through efficient job distribution and visibility, which increases significantly as contractor service data is analyzed to make informed, strategic decisions on how to best utilize 3rd party contractors for revenue growth

Dispatch supplies what enterprises want, contractors need, and customers demand: consistent, reliable and memorable home service experiences. The Dispatch Field Service Management platform delivers on the promise of digital service transformation for 3rd party contractors. Dispatch integrates 3rd party jobs into Field Service Lightning through an easy-to-use mobile app that collects valuable data for performance analytics that drive efficiency and productivity. Organizations can now manage their contractor networks in the same manner as they optimize their direct technicians; capturing the service KPI data necessary to strategically manage these independent resources for improved customer satisfaction. Dispatch offers value-added on boarding support and service best practices training to accelerate and increase contractor compliance; improving 3rd party service delivery for positive customer experiences. Our free, intuitive mobile app for contractors connects the enterprise, contractors and customers to elevate service calls into strategic customer engagements that improve productivity, drive loyalty and build customer lifetime value.