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Dispatch | Field Service Management for 3rd Party Contractors

By Dispatch

Lightning Ready Field Service Efficiency, Visibility & Customer Engagement

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Engineering, Construction, & Real Estate
Manufacturing
Business Need
Productivity
Customer Service
Agent Productivity
Requires
None
Compatible With
Service Cloud

Modernize field service management for 3rd party contractors by seamlessly integrating into SFDC. Gain greater visibility into the last mile of the service delivery to increase productivity, and to acquire key KPI data for enhanced customer experiences.

  • How Dispatch & Salesforce work together...

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Dispatch Old/1.18 1.18.0
Listed On
06/15/2017
Latest Release
06/15/2017
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.16.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/09/2017

Additional Details

Dispatch supplies what enterprises want, contractors need, and customers demand: consistent, reliable and memorable home service experiences. The Dispatch Field Service Management platform delivers on the promise of digital service transformation for 3rd party contractors. Dispatch integrates 3rd party jobs into Field Service Lightning through an easy-to-use mobile app that collects valuable data for performance analytics that drive efficiency and productivity. Organizations can now manage their contractor networks in the same manner as they optimize their direct technicians; capturing the service KPI data necessary to strategically manage these independent resources for improved customer satisfaction. Dispatch offers value-added on boarding support and service best practices training to accelerate and increase contractor compliance; improving 3rd party service delivery for positive customer experiences. Our free, intuitive mobile app for contractors connects the enterprise, contractors and customers to elevate service calls into strategic customer engagements that improve productivity, drive loyalty and build customer lifetime value.

Need help?

Dispatch

Boston, MA USA

http://www.dispatch.me/support

Support Phone+1 (617) 580-0607
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