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Dispatch | Field Service Management for 3rd Party Contractors
Lightning Ready Field Service Efficiency, Visibility & Customer Engagement
- Industries
- Engineering, Construction, & Real EstateManufacturing
- Business Need
- ProductivityCustomer ServiceAgent Productivity
- Requires
- None
- Compatible With
- Service Cloud
Modernize field service management for 3rd party contractors by seamlessly integrating into SFDC. Gain greater visibility into the last mile of the service delivery to increase productivity, and to acquire key KPI data for enhanced customer experiences.
Highlights
IMPROVE customer satisfaction with a branded mobile service engagement suite offering customers the same visibility and control they expect from your own technicians: notifications, real-time ETA tracking, payment options to drive top line revenue growth
INSTANTLY create and send work orders to contractors directly from SFDC. Receive real-time status updates throughout - including notes, photos, estimates, payments and signatures as they happen in SFDC - keeping you informed every step of the way
REALIZE immediate value through efficient job distribution and visibility, which increases significantly as contractor service data is analyzed to make informed, strategic decisions on how to best utilize 3rd party contractors for revenue growth
Provider Details
Dispatch connects enterprises, 3rd party contractors and consumers via a real-time, bi-directional solution that keeps each stakeholder informed throughout the service lifecycle. Dispatch is technology-independent, seamlessly interacting with virtually all applications in a field service ecosystem to amplify the benefits of each. Enterprises can make data-driven service assignments based on the KPIs that are most important to their business. Dispatch improves a service provider’s ability to deliver the most important aspect of their engagement with a customer – a positive service experience. Customers gain visibility and control, shifting their role from passive to collaborative; reducing no shows and increasing satisfaction. Dispatch transforms service into strategic engagements with customers that drives loyalty, improves productivity and builds customer lifetime value. Benefits: • 86% reduction in no shows • 74% scheduling compliance • 35% increase in NPS score • 37% decrease in outbound call volume • Streamlined invoicing with audit trail • Faster payments
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Dispatch is a flexible solution enabling brands to gather actionable insights about their network while delivering a modern customer experience. We offer a number of plans based on the number of work orders your business send through our platform.