Dispatch | Field Service Management for 3rd Party Contractors

Dispatch connects enterprises, 3rd party contractors and consumers via a real-time, bi-directional solution that keeps each stakeholder informed throughout the service lifecycle. Dispatch is technology-independent, seamlessly interacting with virtually all applications in a field service ecosystem to amplify the benefits of each. Enterprises can make data-driven service assignments based on the KPIs that are most important to their business. Dispatch improves a service provider’s ability to deliver the most important aspect of their engagement with a customer – a positive service experience. Customers gain visibility and control, shifting their role from passive to collaborative; reducing no shows and increasing satisfaction. Dispatch transforms service into strategic engagements with customers that drives loyalty, improves productivity and builds customer lifetime value. Benefits: • 86% reduction in no shows • 74% scheduling compliance • 35% increase in NPS score • 37% decrease in outbound call volume • Streamlined invoicing with audit trail • Faster payments