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Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

By NeuraFlash LLC

NLP based, multilingual, multi-channel Bot fully integrated with Salesforce

Starting at $1,000   USD/Salesforce Org/month

Discounts available for nonprofits

Business Need
Customer Service
Requires
Service Cloud
Compatible With
Service Cloud

The NeuraFlash Chatbot for Salesforce provides: ● NLP via Google DialogFlow ● Pro-Active Engagement & Targeting ● 25 languages+ ● Escalation to Salesforce Live Agent/LiveMessage ● Migration to/from Einstein Bot ● HIPAA Compliant

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
An external Bot platform, Amazon Lex, Facebook Wit.ai, Google Dialog Flow (Api.ai), IBM Watson, Microsoft Bot.

App Details

Version
Chatbot Solutions/Spring '23 1.171.0
Listed On
10/26/2017
Latest Release
03/29/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 15
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 25
App Builder: 5
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/11/2017

Additional Details

Our Chatbots Offer: ● A real AI and NLP powered conversational Chatbot that is deeply integrated with Salesforce ● Supports all digital channels - Web/Mobile ● Investment Protection: migration to the Salesforce Einstein Chatbot product ● HIPAA Compliant Deploy our chatbot across Salesforce digital channels including Communities, Live Agent Web and Mobile Chat, and SMS/Facebook Messenger using LiveMessage to: ● Integrate with Salesforce Knowledge to present relevant KB articles/manage content ● Create Cases and assign to your service queues to expedite customer service ● Create Leads and assign to your sales teams for immediate follow-up ● Provide access to Salesforce data – the bot can access Salesforce data just like your team members ● Escalate the conversation from the Chatbot to a live team member and pass key information about the conversation – just like a ‘warm transfer’ ● Provide Pro-Active Bot Intelligence that serves up the bot based on visitor activities, customer profiles, previous interactions, etc. What's Included: ● Out of the box UI templates (customizable) ● Reports/Dashboards in Salesforce for Sales and Service

Need help?

NeuraFlash LLC

Burlington, MA 01803

https://www.neuraflash.com/

Support Phone844-638-7235
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