Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

Does it work in China mainland ?

Will the whole solution works correctly in China mainland ? Any limit or consideration need to be noted ?

Great experience

Brett, Paul, Dennis, Marcus, Eric, Sandeep and the entire NF team were amazing to work with, and went above and beyond to ensure we had a successful chat bot implementation. The team was able to turn our complex vision into a flexible and easy to configure solution that met the needs of the business. I highly recommend NeuraFlash for your chat bot needs.

What a great experience

Neuraflash made it easy for novices in the virtual assistant world, to get set up and running with a cost saving piece of software for our organization. The success we have seen out of the gates in "case deflection" rates was better than I expected. Initial thoughts would be that our chat bot (named SARA), would deflect maybe 10% of cases. She is now deflecting near 20-25% on average and continues to become more intelligent in handling client inquiries. The experience through the set up process was great. I need to call out Matt Casella, Noah Girgis and Nicole Troelstrup who were truly a delight to work with. I back this company fully. Thank you to your team, you have made a difference in our business.

Excellent solution from a top notch Org

NeuraFlash has been a terrific partner for the design and implementation of our chat bot solution. The team at NeuraFlash is knowledgeable and highly engaged. It's clear from the outset that you are dealing with a well run organization. Brett, along with Kimberly, Noah, Paul and Dennis were easy to work with, extremely innovative and displayed patience beyond any reasonable expectations. We just deployed the solution and it has been a resounding success. Our customers and by extension, our leadership team has been very pleased with the results. If you are looking for a cost effective, well designed and comprehensive solution, NeuraFlash is the team you want to work with

Very Happy With the Neuraflash Team

We have been working with the team for a couple months now to implement a Chabot to handle simple customer enquiries and reduce agent effort. The Neuraflash team has been excellent and their knowledge and experience has been central to helping us identify the best practices and implement a workable solution in a timely manner. We are look forward to further collaboration with the Neuraflash team.

Great product and amazing team!

After looking for a chat bot solution for sometime I finally found the one that fit our needs. Brett and team helped us get started and had lots of great suggestions. The team I worked with was very knowledgeable and helped us identify which intent would be best to build. The collaboration between the two team resulted in amazing results with customer self-resolution within the chatbot (25% weekly since launch). This has helped with queue times and allowing agents to focus on more complex customer issues. We are in discussions on building out the chatbot for other departments.

NeuraFlash Intelligent Chatbot for Salesforce Live Agent

We recently asked NeuraFlash to implement their intelligent chat bot solution for our organization to help us strategically manage the service delivery we provide to our clients. We were very impressed with the product and how knowledgeable the NeuraFlash team was when we kicked off the project. Brett and team not only helped us identify areas where we can drive efficiencies but their industry expertise around what others are doing as it pertains to best practices was great. Amazing group of people to collaborate with, can't wait to go live !

Intelligent Chatbot implementation

My company recently engaged NeuraFlash to develop and implement an intelligent Chatbot on our corporate website with Live agent chat integration with Salesforce.com. They are an extremely knowledgeable team that held our hand throughout the entire development and implementation process. Their support in continued optimization of our chatbot implementation has been extremely positive. They are most definitely a leader in this field and offered a cost effective, completely configurable, and timely solution that met our needs and requirements. NeuraFlash has been an excellent partner and would recommend them to anyone company looking to implement chatbot functionality.