Ignyto — Summit Salesforce Partner | Dublin, London, Manchester, Stockholm

Very attentive to the needs of the business and great knowledge pool available to support

Overall the Ignyto team were great at getting our Salesforce set up and everything they produced was well delivered. Unfortunately, the fall short was actually on the Nivoda side, with a poor initial scope, where we had to pick up a lot of the build internally. However overall satisfied with what was produced with the scope given.

Here's a polished review that fits Salesforce's guidance and stays within the recommended length. We engaged Ignyto to customise Salesforce so it could support our specialist compliance business, improve operational efficiency, and provide better visibility across our sales and service processes. They took the time to understand how our business operates and designed a solution tailored to our workflows rather than trying to fit us into a standard template. The project included extensive customisation of Salesforce, automation of key processes, reporting and dashboards, and integration with our field operations, giving us a single source of truth for the business. Since implementation, we have significantly improved productivity, gained real-time visibility of performance, reduced manual administration, and successfully managed over 10,000 jobs through the platform. Ignyto's team was knowledgeable, responsive, and proactive throughout the project, providing practical recommendations that added real value beyond the original scope. My advice to other organisations is to invest time in the discovery phase and be open about your business processes, as Ignyto's ability to understand your requirements is what enables them to deliver an outstanding Salesforce solution.

When we needed to add some features and make changes to our Salesforce system, we chose Ignyto as they had previously done some other work in relation to additions to our platform. Once again they rose to the occasion. In particular the work of our lead contact Jason Cummins was exceptional. His communication was clear and at all times helpful. Everything was completed on time and without fuss. Highly recommended.

Helpful at every stage of the process. Answered any questions (and i had quite a lot) efficiently and effectively, whether it was over email or jumping on a call to resolve. Very satisfactory experience

This implementation was delivered successfully, with our consulting partner providing clear guidance, strong technical expertise, and consistent alignment to our business needs and delivered on schedule. Would definitely recommend and use again for future projects.

Working with Ignyto to develop Salesforce within our organisation has been a really positive experience. I would say we work alongside them in a way that enables us to develop our systems in-house and reach out to Ignyto for support on area's where we are not sure. Having a Salesforce Partner is a must for any organisation if they are serious about developing a system that is going to become the beating heart of their organisation.

The collaboration with Ignyto has been very succesful and very meaningful. They have supported us to implement Salesforce to capture our statistics and work with a lot of patience, energy and profesionalism. A great team with great insights and capacity to understand our needs. Thank you!

The team at Ignyto (we mainly dealt with Katie(software engineer) and Abi(marketing specialist) were fantastic. They've been really supportive and understanding of our needs and given us some great insights on how to continue to get the most out of our system. I would recommend Ignyto to other agencies like ours who are looking to explore a CRM build.

Working with Pedro was an excellent experience from start to finish. We truly appreciate the professionalism and collaboration throughout the process and would happily recommend your team to others.