DESOUZA AND ASSOCIATES INC

Best for teams that want to grow revenue and increase marketing-sales alignment

For 15 years, Shawn and his team have been on the forefront of the CRM and Marketing Automation industries. They understand Salesforce and the Salesforce ecosystem as well as any integration partner I've ever met (and I used to work with Salesforce and Eloqua integration partners around the world). Their communication, project management (kept our project on time and under budget) and team are top notch! For teams that are looking for a rock-solid integration, great advice on workflow and process rules, and a deep understanding of the challenges business users face with Salesforce and its many Appexchange plugins, you should put D&A on your consideration list.

Multi Dimensional Customer Focused Operation

I have worked with Shawn Desouza and his entire Team both on the same time from an agency perspective and also from a customer perspective. The team understands Marketing Automation and Sales Automation from an agnostic point of view across multiple platforms: Eloqua, Marketo, Salesforce Marketing Cloud, Salesforce among others. The team understands business problems and knows how to provide solutions to meet your business needs. They are well versed in understanding the platforms, their capabilities and extensive coding in Javascript and HTML (among others) to customize for your needs.

Customer Focused and Results Drive

I have worked with Shawn and team for 5+ years on a wide range of B2B Marketing Automation and CRM Projects which have been implemented internationally. DeSouza & Associates have deep experience in helping to improve business outcomes and customer experience through strategy and program design. They work to ensure that they will deliver solutions to there clients that result in measurable success by reducing costs, streaming processes and implementing a consistent experience across the organization. DeSouza & Associates takes the time to partner and understand the business so they can develop a long-term, integrated marketing strategies which are data driven. Allowing there clients to have the right program and tools to measure success. I recommend DeSouza & Associates to any business that is looking to up there game by building out a marketing automation platform across there CRM.

Superior Client Service, Technical Expertise – Marketing Automation and MAP/CRM integration

In my prior role in B2B Demand Generation at a Global FI – I worked with Shawn and team for 3+ years to develop and implement an E2E Demand Generation Strategy which optimized, integrated and scaled Marketing and Sales efforts both from a business process and technical perspective. First and foremost, I see DeSouza & Associates as a tremendous partner and not simply as a vendor. From day 1 they became an extension of the Marketing and Sales teams. Their commitment and flexibility to driving what’s best for the business is unparalleled in my experience. I always felt very well prepared and confident to make the necessary business decisions to move forward and was afforded the comfort in knowing that Shawn and team would support in any capacity to ensure successful launches or enhancements of any size or complexity. We re-engineered the marketing and sales processes and scaled key acquisition channels which was powered and measured through an integration between Eloqua and Salesforce.com. The core Road Map is still fully leveraged and served as the foundation to drive measurable business results for the future. I would recommend DeSouza & Associates to any business looking for a committed partner to help drive business results through marketing automation and CRM technical expertise.

Dependable team with expertise

My experience with Shawn and his team has been exceptional. The entire group works together to best support the customer. They are knowledgeable, quick to help, and if they don't have the answers (which is rare), they find out. I appreciate the entire team and am grateful for their support. I highly recommend this group!

Technical Acumen, Marketing Automation Integration Expertise & a great, dependable team

In my prior role leading as Director of a Global Demand Center for a global asset manager, I hired Shawn and team to support our CRM to Eloqua Integrations and overall Marketing Automation roadmap. Shawn and his team delivered above and beyond what I expected again and again in the 2+ years we worked together. In addition to their deep Eloqua technical expertise, Shawn and team were that right mix of what I look for in an external partner - a consultative confidant that helped us objectively explore the options and operational trade offs for the many architectural choices we faced, but also confidently leading with strong recommendations on what he would do if he were in our shoes and the rationale why, clearly explaining the potential drawbacks of the recommended approach. He shared the experiences of other clients who faced similar challenges and the operational impacts of what they experienced. I had no hesitation asking him to lead calls with my internal stakeholders and technical counterparts. Lastly, I was repeatedly blown away by the responsiveness and willingness to connect live when we faced an unanticipated challenge. I know it's cliche, but I did view Shawn as an extension of my team. I can't recommend Shawn and team highly enough and I look forward to engaging them in a future project. I would be happy to connect live with anyone considering DeSouza & Associates as their CRM and Marketing Automation experts. Brian Gilbert https://www.linkedin.com/in/brianjgilbert/