Skip to NavigationSkip to Main Content
Log In Log In using your Salesforce account

Social25 - Connecting direct social messaging to Salesforce

€50 EUR per user per month Customers pay a monthly fee of 1500€ for the Social25 Heroku application. Furthermore, a monthly 50€ user license is required per Salesforce user.

Discounts available for nonprofits



Listed On


Latest Release



Customer Service
Engage with your customers in real-time on their preferred social channels!

Social25 is a real time Sales/Service chat application that allows your organisation to engage in multiple conversations with your customers on their preferred social channels such as SMS, Line, WhatsApp, Facebook Messenger, Kik, Twitter DM and Telegram

  • Provide real-time chat over popular channels such as SMS, Line, WhatsApp, Facebook Messenger, Kik, Telegram, Twitter DM - feeding straight into your Salesforce org.
  • Social25 is a native Salesforce application with a Heroku-based data processing component. The application of Heroku as a data processor enables large throughput of data and consistent uptime.
  • Link conversations to multiple objects in Salesforce such as Leads, Cases and Opportunities. Also leverage Salesforce's Social Customer Service and Social Studio functionality such as Social Persona's if required.
Be where your customers are####Social25 allows you to have conversations with your customers on the channels of their choosing. Making the experience for your customer more convenient, more personal and more profitable. ####Salesforce####Social25 comes integrated with Salesforce Service Cloud out-of-the-box. Utilizing Salesforce integration, agents work from their existing Service Console. A new sidebar is added that has the interface for the live chat channels. With the help of Omni-channel, new messages can pop up in the agent’s interface.####Multiple chats####When using the native interface that comes with Social25, agents are able to handle multiple chats in one window simultaneously. New messages are indicated and read/received notifications, including timestamps, are shown in the messages.####Pricing####Social25 application: €1500 per month (includes Heroku fee, up to 50.000 msgs per month, secure access via Salesforce Canvas, Creation of case objects, 2 GB of file storage for images, 1 GB of data storage and more…)##User fee: €50 per user per month. (includes 2000 extra msgs per user per month) ##For more information on the pricing, please visit


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited,, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 2
  • Custom Applications: 2
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 1
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
Heroku Included


Additional Information

Package Name
Social25 v1.19 29_11_17 / 1.19.0
First Release
Latest Release

Customization Guides

Gen25 - Next generation Salesforce partner
Amsterdam, The Netherlands
+31 20 7508350

We are Gen25, Your Next Generation Salesforce Partner. Gijs Martens, CEO and experienced entrepreneur, heads up a team of talented and enthusiastic programmers and consultants located in the UN Studio Building (Gustav Mahlerlaan 350-B) at Amsterdam-Zuidas business district. We are a Salesforce Platinum Consulting Partner, Gold ISV Partner and Platinum Heroku Enterprise Partner, a unique combination in Europe. We have a proven track record in implementing Service Cloud, Sales Cloud, App Cloud and Community Cloud and have developed several Salesforce native applications such as Booker25, Checkin25 and more. We deliver consultancy services to many companies from all market segments in which an advanced IT environment is crucial going forward.

Customers Also Installed