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GoTallo - connects social messaging to Salesforce (formerly Social25)
Connect with your customers, on any social channel they are.
- Industries
- Horizontal ProductEducationRetail
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- Platform Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
GoTallo is a real-time Sales and Service chat application that effortlessly integrates social messaging channels directly into Salesforce, transforming how you engage with your customers. Bringing all your customer conversations into one unified platform.
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Showing 7 of 7 Reviews
Service and Product Review
Social 25 product solution and integration with other system is seamless. Easy to use, modular services, plug and play kind of system really make things awesome to deploy at scale. They provide great services and go on to the length to optimize over all solution. It has been amazing working with them.
Improved customer service!
With Social25 we handle all our social direct messaging conversations in real-time directly from Salesforce. Very easy to use for our customer service agents and Social25s skilful team of consultants and developers helped us configure Social25 to fit our needs. We now work more efficiently and deliver better customer service!
Perfect solution to get social messages in Salesforce
Finally a great tool that gets all your social conversations in salesforce. We use it for Whatsapp, Facebook and our website chat functionality. Everything goes directly into Service Cloud where our agents can respond directly. The case gets attached to the consumer in Service Cloud to get a 360 view of all interactions with the customer. No more hassle to go into all different systems to answer your customer's questions. And your data is all in one place. It's seamless.
It's like having conversations in the native app, in your Salesforce cases
Social25 allows us to have real-time conversations with customers using Facebook Messenger and Whatsapp, from right inside our Salesforce Service Cloud cases. No refreshing, or pressing F5 is necessary. To our agents it looks the same as talking to their friends on Whatsapp, meaning there is no learning curve at all, saving us a bit of training. There's even support for emojis and gifs! Names and numbers are automatically added to the person account that's created when a customer first contacts us. Can't recommend it enough!
Great tool for customer center
Powerful, flexible and reliable tool to manage social interactions with your customers
Perfect solution!
We were using different communication tools which was not efficient. By combining all our social communication tools in Social25, this saves up time and gives a proper overview!
Social25 makes socializing easy
Social25 provides a platform's for its user to engag e with other multiple users at a same time through different types of social network, which is a very unique idea that helps alot for business purposes.