Unaric Payments - Credit Card, ACH and subscription payments in Salesforce

Brilliant support and solution for payments

We have partnered with the team for many years in a high-growth environment. The support has been second to none. Regardless of the issue and whether outages have been upstream or downstream of the app the team (Carla Duffy specifically) have always jumped into help navigate the complex world of payments and find solutions. The app itself is easy to integrate and work with delivering a high quality stable platform.

Effective Declarative Solution for expanding our payment options to our customer

I'm glad we choose Asperato for our payment services. The solution could easily be rolled out without any developers just Salesforce admins with flow experience. We have been using for about a year now and we are happy with how it is working for us. Nothing is too much trouble for the Asperato support team.

Taking the stress out of payables

Asperato took the stress out of payables for 4 entities around the world. Thank you for the installation team that helped us through every step of the process.

Easy to configure & customise

Asperato is helping us to improve the Invoice-to-cash process for Credit Cards and Direct Debits - it's been amazingly easy to install and adapt to our needs, the business team is happy with the visibility of payment errors and status. Thanks Carla, Amy, Matt & the Asperato team for your guidance & support!

Easy to integrate, good support

We use the Asperato payment solution for telephone payments (MOTO). It was fairly straightforward to implement and then integrate with our processes and works really well, very easy for team to use - does what it says on the tin. Good range of supported payment processors. Support was good and promptly responded to questions we had. Yes, would recommend

Great Platform delivered by an excellent team

The team is consistently helpful and supportive, both during the initial stages and in ongoing interactions.

Brilliant team, brilliant product...

Asperato in and of itself is a fairly simple concept: one route to access multiple payment service providers. Despite the simplicty of the concept, the hidden bit is where the complexity lies and Asperato does an awesome job of abstracting that complexity away from us as a franchisor, enabling us to handle multiple payment services with next to no integration effort. We've succeeded in enabling end-to-end payment automation (from self-service payment request through to account reconciliation) for 85+ franchise partners operating without our SF platform as a result of the functionality that Asperato provides. Without Asperato, the ability for us to provide a consistent payment experience for all of our customers would have been extremely difficult and would have required significant IT resource to design, build, maintain and support. The team that is wrapped around Asperato is definitely the jewel in the crown though: from the start, we have had the pleasure of dealing with excellent people and I'm continually impressed by the level of service, support and engagement we get with the team at Asperato. In case I haven't said it enough already: thank you.

Awesome integration and superb customer service

We use Asperato together with Salesforce and Certinia to process a variety of payments seamlessly among multiple vendors. The Asperato team is very responsive and thorough. I know that if I have a question or problem they will provide me the support I need. I highly recommend the Asperato ONE solution. If you would like to leverage payment and cash processing automation, this will become your new best friend.

Always prompt in responding and resolving problems

Its a great solution to manage all our multicurrency/worldwide donations from varied sources within our Salesforce org. And just as important as it being a great app, is that we have found the team always quick to respond to any of our sometimes quite random queries along with major system wide glitches that will always crop up with so many moving parts. An especial shout out to Carla and Oskars who look after us really well. Thanks guys!

Poor product experience

Now 2 separate serious issues affecting scheduled payment processing within 12 months, bringing Org payments to an unexpected halt. Both related to the fact that some package objects had records that were created or owned by users who are no longer active (IE staff left the organisation!). Both required work-around configuration and automation, at separate expense. Asperato support got there in the end with the first fix, but without a real sense of urgency. The second bug is "on the back burner for a fix". These issues might not affect everyone. But if you are a small charity, you just need the product to work. Would therefore recommend seeking an alternative payment processing solution.