ASC Connect | Communications Recording | Analytics | Compliance | Quality
Voice, video & chat recording | Transcription | Quality management
Overview
ASC‘s neo recording suite captures, saves, analyzes and archives multiple communication channels including mobile voice, video, and chat for financial institutions, contact centers and public safety organizations.
ASC‘s neo solution provides compliance recording with individual access rights to fulfill regulatory directives such as MiFID II, Dodd Frank Act, and PCI DSS
ASC‘s quality management software, INSPIRATIONneo, helps companies to analyze customer service, marketing campaigns and products
ASC´s analytic tools incl. Transcription and Keyword Spotting allow for risk management, process optimization and increased customer satisfaction
ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics addressing all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. ASC records, analyzes and evaluates interactions across all media, either as an on-premise or cloud solution. Headquartered in Germany and with subsidiaries in the United States, Brazil, Japan, Singapore, Hong Kong, Dubai, Switzerland, the United Kingdom, France and Romania as well as a worldwide service network, ASC is a powerful global player in its industry.
Categories
- Business Needs
- Customer Service
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package