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ASC Connect | Communications Recording | Analytics | Compliance | Quality
Voice, video & chat recording | Transcription | Quality management
- Business Need
- Customer Service
ASC‘s neo recording suite captures, saves, analyzes and archives multiple communication channels including mobile voice, video, and chat for financial institutions, contact centers and public safety organizations.
Highlights
ASC‘s neo solution provides compliance recording with individual access rights to fulfill regulatory directives such as MiFID II, Dodd Frank Act, and PCI DSS
ASC‘s quality management software, INSPIRATIONneo, helps companies to analyze customer service, marketing campaigns and products
ASC´s analytic tools incl. Transcription and Keyword Spotting allow for risk management, process optimization and increased customer satisfaction
Provider Details
With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore as well as certified and experienced system integration partners, ASC spans more than 60 countries. Headquartered in Germany, ASC is a powerful global player with more than 70 percent of our revenues coming from international business and a worldwide service network.
Pricing Details
Default Plan
€10 EUR/user/month
Free trial available for 30 days